Today, as I perused through the blogs that I read regularly, I came across my friend Amber's blog. She's one of my dearest friends, and has an adorable baby boy. (Just scroll through her blog to see the pictures). Today, she wrote an amazing post about customer service and how people should really give customer service representatives a break. As long as the representative isn't being rude to you, they're usually doing everything they can (and are authorized to do) to help you out. As I currently work in a similar department, I've experienced everything she's talking about and more.
Read her post about it here.
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♔ huzzah.